“Impact of Burnout Syndrome on the customer’s Experience on Telephone Interaction: Customer Orientation of Service Employees and Rapport from the Frontline Teleoperator Within a Call Centre”. Coloquio Interdisciplinario De Posgrado UPAEP, vol. 1, no. 9, Jan. 2022, https://cipu.upaep.mx/index.php/cipu/article/view/734.