Impact of burnout syndrome on the customer’s experience on telephone interaction: Customer orientation of service employees and rapport from the frontline teleoperator within a call centre. Coloquio Interdisciplinario de Posgrado UPAEP, [S. l.], v. 1, n. 9, 2022. Disponível em: https://cipu.upaep.mx/index.php/cipu/article/view/734. Acesso em: 3 apr. 2025.